We recently had a new unit installed in our home with Champion AC in San Antonio, the unit was installed improperly which resulted in both pans filling up with water, over flowing into our attic, water dripping out of vents onto hardwood floor and bed, we called for repairs, they did promptly respond on unit repair but we had extensive water damage to walls, ceilings, attic in one side of home...we were told they would get someone to repair immediately, waited for days, week and after several contacts with office, nothing was done, no follow through, then we had mold in our home as a result of their delay to fix the water damage, 2 weeks later, not to mention the emotional climax we had with them to get this repaired, someone came to repair, they tore out only partial part of damage area to repair, left 12 bags of contaminated mold at our home, and then left for 3 days before returning with open attic, lights on in attic, it is June and we need air on, needless to say we could not have any air because of the open exposed attic left, we also had to pay someone to remove the contaminated bags of mold, two physician visits plus cost of meds for respiratory, and skin conditions due to the mold, a 2 yrs old medical attention for respiratory due to mold, and now they will only repair the actual area that the water FLOWED to and what was still wet TWO weeks later...This poor customer service has caused extensive damage to our home, lives, and other lives and health as well...and they think a partial fix of two infected rooms is good enough...Very dissatisfied with Champion AC...Please consider these things when considering using them...they can wreck your life, as well as your finances, they charged thousands of dollars for a unit that they installed wrong, and then have caused thousands more on the damage to our home...and will not fix the full issue as of date...and the small portion they are fixing is very small and we have had to fight for that...because of their partial fix of repairs where the installation in attic laid damp, there will be much more mold to come in a much larger area. ugly, ugly company!
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