I was there for annual eye exam but was billed for medical. I called and trying to get them to change it, but I get a lot of resistance on doing so. I spoke with a manager (DiDi?) who promised to call me back but never happened. I was in the office for 2+ hours and saw Dr. Livernois for 5 mins if not less; I think he was somewhat insulting by trying to over emphasize the way he speak as if I didn't not understand English at all. I had such a pleasant experience at Woodhams last year (2013) visit, it was the main reason i decided to come back again when Woodhams sent me a annual eye exam reminder via email; the fact that i was reminded for annual eye exam and that I didn't come into the office complaining existing eye problems is sufficient to say that my visit should not be of medical reasons. on top of that, the diagnose was exactly the same as the last visit in 2013 further indicates the visit was a routine. I don't believe it is wise to lose a customer (or more) for $140. On the side note, they wanted me to pay additional $40 just to have my measurements so i can get new glasses!!
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