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Editorial review from Citysearch - Review by citysearch c | Enterprise Rent-A-Car

Enterprise Rent-A-Car

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Editorial review from Citysearch 6/12/2014

I made a reservation online.The best rate was at the airport [Goleta] and I took the bus to them from Santa Barbara. Nowdays there is not rental w/o credit card. In the past, if not credit card was available, you were asked for proof of residence and local employment, plus a deposit. Fair game, and I have been renting from Enterprise [monthly and on and off] for over 15 years. OK, the airport people said ""no sorry, no credit car we can't rent from this location. BUT we'll take you to our Goleta site and most likely you save money because you won't pay the extra airport fees/taxes"" Those were the words from the airport agent, after I inquired if they'd honor the reservation rate at the Goleta site. There was no more talk about fees/rates and an amiable staff greeted me at the site, I left the place paying a lot more than promised, be aware of this and don't take the sweet/professional talk, they are not there to give you a good deal, there are there to sell. In the past I always enjoyed a good car for a terrific price from enterprise, plus being a repeat customer I got good service. Too bad they don't remember loyal customers more
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