With PLENTY of competition out there, please save your time and effort and go with (literally) ANY other company! I should have known from the initial contract with NORMAN from the St. Charles location...he was short, "disgruntled"....as though I was bothering him by calling for service.\r
Norman quoted $54.50 for a service call. My " professional " service tech ran my washing machine (a 12 minute spin-only cycle), told me we use too much soap and left. He never touched a tool....he never thought to investigate ANY other options....\r
His final charge for this thorough investigation was just under $100!!!\r
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What Norman will conveniently forget to mention to you is that you will be charged by the minute while the service tech is at your home. I called NORMAN back and told him he was getting $54.50...just as he quoted me. He made excuses as to why he didnt mention the per minute charge...I called him on his BS and he hung up on me. SHADY business practices that MAY still work on the elder
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