Beachwood/Shaker Heights, Ohio - When I called, the person in the office who scheduled the call was very nice and accommodating to my schedule. The technician, Larry, was honest and forthright about the problem. He fixed the problem and was helpful in explaining the guarantee and how to prevent the problem in the future. I would definitely use Roto Rooter again, and refer them to anyone needing plumbing and drain work!
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