The folks at Custom Air are wonderful down to earth people. After obtaining several bids for a complete replacement A/C system, I decided to go with Custom Air. First and foremost, they had exact if not comparable systems that i was looking at near or below cost of other companies. But they saved me thousands of dollars by pointing out that the systems i was looking at included some ""hi Tech"" frills that really were not necessary. these options such as remote diagnostics and the such worked great but why pay thousands extra only to make the repair companies not to have to go up in the attic to diagnose the issues? I would rather have them look at it ""hands on"" and diagnose it. So I took their recommendation and selected a system without these frills ans saved thousands. Second, the techs that removed the old system and installed the new system were efficient and careful with my home. Afterwards the techs that followed to actually connect and start up the new unit were here and ready to take over. They got my new unit up and running in no time. My new system has saved HUNDREDS off my heating and cooling bills immediately after install. It is fantastic on how efficient the new systems are these days if you select the right one. The owner Angel promised me immediate savings and sure enough he was right, I figure the new system will pay for itself in less than 4 yrs! After a few months the winter came and I had issues. I called for service and service dept was prompt and courteous. Well it turns out I had to have a couple of repeat calls for the same issue, the heating would kick on the kick off after a couple of minutes. They apologized for having to return but promised to stick with it until resolved. Turns out the problem all along was a clog in the vent line on the house itself, not in the new unit. It was a very tricky problem, but they stuck through it just as they promised an never charged me for service even though the issue was in my home vent lines. All in all my experience with Custom Air has been wonderful. I would highly recommend this company for all your A/C needs! Robert G.
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