It has been said that the success of a business is location, location, location. While there is some truth to that, I believe that businesses with the scarce quality of integrity rise to the top. When it comes to the team at Champion AC, integrity seems to be the driving force behind each and every person. Two years ago, a new ac unit was incorrectly installed in our home by another company, as one might expect, it failed. I called Champion AC and Priscilla, a dispatcher, told me a technician would contact me shortly. In less than 60 seconds, that is exactly what happened. Gerald was very courteous, and respectful, as well as knowledgeable. Right away, I had confidence in his ability. He did everything he said he would do and returned his messages in a reasonable amount of time. After he evaluated our unit, Julie quickly scheduled two technicians, Jesse and Justin, to come out and work on the unit. Jesse and Justin were happy to explain everything to me as I watched them test the unit. They were extremely knowledgeable and friendly, as well as respectful. We ended up having to replace the only 2 year old unit, and Champion AC coordinated everything with the representative of the manufacturer even though they were not the company responsible for the original install. We requested that Jesse and Justin be the ones to do the install. Our request was honored. Jesse and Justin were attentive to every detail and were very mindful of our air quality, careful to control dust and properly seal air ducts. Upon start up, no dust came out of the air vents, a concern as we have asthma issues. After the unit ran for a while, they inspected the unit again. They were about to leave and Jesse felt he should check the attic unit one more time. The brand new coil had sprung a leak. Tony, the owner, came out to deliver another coil in about an hour. Though it was not Champion's responsibility for the defective coil, Tony apologized for the manufacturer defect and the inconvenience it had caused. We now have a unit that is installed properly and finally we are happy with the quality of our air conditioning and its installation.
From the dispatchers, Julie and Priscilla, to Sarah who explain the warranty of our new unit, to the technicians, Gerald, Jesse, and Justin, and Matthew, to the owner, Tony, each one did a superb job in assuring our ac job ran smoothly, safely, neatly and were pleasant in the process.
We highly recommend Champion AC to anyone who wants the best in ac service.
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