I had 4 appliances break in one week, and the technician was very helpful in advising me what was worth repairing and what was a waste of money. \r
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The problem began when they booked an appointment between 1-5 to come back to do the repairs. The technician did not arrive for the appointment, and the office told me he had arrived but no one was home....and I was home the whole 4 hours!\r
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So we booked a second appointment, and the technician was again a no show. Again I wasted 4 hours waiting!\r
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I booked a third appointment. I called 2 hours into the 1-5pm window and was told the technician was on his way. Guess what? No show again. \r
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2 days later I got a call letting me know the part had just arrived and asking when would I like to schedule my appointment! \r
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Excuse me! Why did they schedule the previous 3 appointments? \r
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As I was waiting at the 3rd no-show, I called another repair shop, gave them the make and model of the appliances. They were able to order the parts and install them before Appliance Doctor called me to tell me their part was finally in. \r
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Appliance Doctor has terrible service. The office staff have no idea what has happened and each time you call you get a different 'explanation'. \r
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Their customer service is terrible. There is no reason to use them. \r
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