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Filed on : March 29 2014\r
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Filed by : \r
George Norman\r
5865 Beechwalk Dr. \r
Virginia Beach VA 23464\r
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Filed against : \r
A 1 American Services, Inc.\r
1620 Centerville Turnpike, Ste. 113 \r
Virginia Beach VA 23464-6500\r
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Complaint Description:\r
Price Gouging - Over charging scam to get payment for service call for doing nothing. \r
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3/28/2014\r
My hot water heater thermostat was kicking out so I asked my wife to call someone to replace it because I was too busy to do it myself. A-1 American came to the house and Shaun B, one of their technicians told her it would cost $511 to replace the thermostat but he would give her a 15% discount plus a $50 credit and replace it for $384. I was working out back when my wife told me what A-1 was going to charge; I went back to the house, looked at Shaun and told him he must be crazy! I told him I could buy a brand new water heater for less than what he was going to charge me to replace a $20 part. He apologized and said he had nothing to do with his company's policy on charges, so I asked him to leave. Shaun then informed me that I would still be expected to pay a $78 service charge for him coming out. I learned my lesson and will never deal with A-1 again! I was expecting to pay about $125 to $200 at the most for changing out a thermostat. I did not expect A-1 not to make a profit but $384 for a 10 minute job for a $20 part is an absolute RIP OFF! Today I will replace the thermostat myself, I called Lowe's and I can get a thermostat from them for $15. I like to think what goes around comes around and one day A-1 American will get what's coming! \r
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Your Desired Resolution:\r
I expect a refund on service call.\r
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