I took my sienna in for regularly scheduled maintenance. Chris was my service rep and he was wonderful. I had a question the next day about a 'no oil change' and Chris called me back very quickly to tell me I only needed an oil change every 10,000 miles. I have to say that I have been going to Toyota of HB for over 35 years and I have always had the nicest service reps help me....they are knowledgeable and extremely helpful. Nancy
more