I have been taking my vehicle to Concord Firestone for a little over a year for maintenance and repairs. Up until my last visit, I was extremely satisfied with the service and staff at Concord Firestone. However, this visit was different. When I dropped off the car I told them I wanted two new tires because I was having an issue with one going flat, and an oil change and I would be back later in the afternoon to pick up the vehicle. The issue started when I received a phone call about an hour after dropping off the vehicle. I was told the tires did not need to be replaced but that the one that was going flat only required repair because it had a nail in it. I assumed from this statement, I would not be given 2 new tires. Then I was informed that there is an issue with the transmission on my particular make and model and they just happened to have the part needed to make the repair because someone else was coming in the following day for the same issue. I was lead to believe that if not repaired this issue could lead to serious problems with the transmission however, I WAS NOT told how much it was going to cost to repair it. In addition, I was told my breaks were wearing unevenly and "to save me money" they could clean them up, flush the brake line and they would be fine. Ok.. A little shocked with so many issues because I had been taking my car in to this same shop approximately every 4 – 6 months for the past year.. When I was unable to make it back to the shop and received a VERY rude phone call basically chastising me for not picking up the car. I explained I was held up at work and would be in first thing in the morning to get it. I also asked for the total on the repairs and was told he would have to call me back because he wasn't at the rite desk and didn't have my paperwork.. He Never Called Back and when I picked up my vehicle the next morning, I learned why….From the moment I walked in the door the man working the counter was rude, and chastising me for not picking up the vehicle the night before. Then the sticker shock came for me… The simple services I requested turned into over $1000 in repairs!!! This was over twice what I budgeted for the services! To start with, I WAS NOT TOLD that the part for the “transmission problem” was a $500 part plus the charge of flushing the transmission and labor.. In addition, as stated above, I was lead to believe I would not be receiving two new tires because the tire I was having issues with could be repaired. Well, they put two new tires on because “you needed them” I was told…. When I questioned any of the services that were performed and the cost I was basically given a “how dare you question me” attitude from the employee. At this point I am not sure I will ever go back to this place of business. I trusted them and to do right by me and I walked out of there feeling like I had been taken to the cleaners, to put it nicely… I am VERY UNHAPPY ABOUT MY EXPERIENCE and again, I don’t believe at this point I will be going back.
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