If you need after hours service, DO NOT use these people. \r
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Our heater went out during sub-zero weather. They charged $160 for an after-hours service call, only crediting $30 to the work done. But at least they quoted that up-front. After they did the work, I learned they added 50% to all service and parts for ""after hours"" service. So a bill that would have been about $750 if done during regular hours came to almost $1200. This was for a service call that lasted less than an hour.\r
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Their ""Customer Service"" person started by telling me the billing was a computer glitch, then after several more calls he admitted to their after hours overcharges, which they do not disclose before the work is done.
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