I purchased a VERY expensive vacuum from this company - however the owners (father & son) are NOT customer friendly at all!!!!!! They are only interested in the initial sale - and not the follow up service!! I was in need of a wheel screw, called the company with my model number, vin number, etc. - to see about purchasing a replacement screw. The older man (owner) acted like he had NO vacuum knowledge, and kept telling me I would have to bring the vacuum in for him to see it. I described EXACTLY where the screw went, gave him a model number, and he still refused to be helpful!! I explained that I was in the area, and wanted to stop by and pick up the screw - however he still insisted I bring the vacuum cleaner in! He was incredibly irritated and VERY UNhelpful!!!!! I will NOT be going back to their company - and advise anyone else against making purchases from them too!!!!! NOT A GOOD COMPANY TO DO BUSINESS WITH!!
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