The first motor I purchased from Big Texas Auto Salvage in Longview, Texas. They said it was a good engine with no problems. We pay for the motor and when getting ready to install it we noticed the front of the motor had been broke and rewelded and spray painted. I called and they admitted they had welded the motor back together prior to us picking it up. The motor was poorly welded and we had to take care of the problem ourselves to keep it from leaking on the front Timing cover. I asked for a hundred dollar refund to cover us and after 6 phones calls I never got a returned call. I finally said when I buy another part they could give a credit for the 100 dollars. They said they would.........NOW this on our second purchase on a Transfer case. I made sure and I asked James the sales person if there was any issues and if the part was okay. I was assured this. It takes us 3 hours to drive to thier business. we paid for the transfer case and when we get back with it and find out its full of water. We drained it and filled with new fluid. The transfer case is no good at all. I call James the counter man and tell him the issue and he gets his boss so the mechanic can tell them what the problem is. He explained the Transfer case was full of water, they said they washed it probably.... NO BODY washed it. It was filthy dirty. The transfer case was junk and would not go into gear from sitting full of water for a long time. They said they would refund us. Today my husband is told he can pick up his refund. He drives another 3 hours back to them... My husband was told that the part was not theirs and we were thieves and not to come back to their store ever again. THIEVES, so we are thieves and us thieves drove 6 hours total, paid 30 dollars for the fluids to fill the part, paid 60.00 in gas for nothing and we had to pay the mechanic 125.00 for the work for nothing and our truck is still not fixed with no transfer case in it now again. Sooo that makes us thieves. RIGHT. yea right, the first motor they sold us was welded by them and was brand new spray painted to try to hide the bad break from prior damage and then this water filled non working junk transfer case makes us thieves and now they get out of owing us the one hundred dollar credit they owed me also. Whos is thieves??? I have never seen my husband so mad, to be called a thief because of their junk parts they sold us and what all they put us through. BIG TEXAS AUTO PARTS that describes your business. . . . intentional welding and spray painting a broken motor is deception. So us so called thieves have to go buy another Transfer case some where else and take a loss of 215.00 in gas, labor and fluids and 6 hours of driving. Right, what an insult to us.
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