I am thoroughly satisfied with the customer service, most especially with the help I received from your sales representative Paul Conner. I believe that he embodies everything about great customer service--great knowledge in your products, a willingness to really spend time with the customer, a desire to truly know and appreciate the person, and a sincere interest in getting potential customers on the most suitable bike--all the while trying to strike up' a deal which culminates in a win-win situation. Paul truly goes out of his way to make the shopping experience what it should be--informative and pleasurable, and (on the business end) profitable. He and other sales reps' at East Bay' are the types of people that inspire customers (or shall I say future clientele) to keep coming back'. All told', I'm very pleased with the great service.
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