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My age 11 months dog used to love going there. However two weeks ago I picked him up and brought up the fact that I hardly saw him on the cam and that when getting him home he's not tired unlike the past. At that time I was told "" Ohhh I've been meaning to tell you........"" I'm then told that he's very energetic, whines when placed in his cage, is uncooperative, and doesn't take commands. I'm shocked,not because of the report but because it only came up after my questioning and after bringing him in at least once a week and for over night boarding for the last 6 months. The next week I drop him off and that afternoon receive a phone call asking me to come pick him up and that he won't be able to return again until maybe after he's had some more training as again he was placed in a crate for time out, given a ball which he destroyed and again I'm told he's too energetic, whines when placed in a cage for time out, and hasn't learned to leave the other dogs alone who doesn't wish to play at the time. I responded that I thought it was up to the other dog to indicate to my dog to leave them alone yet I'm told they don't do that there because of safety. So I believe this is a great facility for small dogs and older large dogs, however if your dog is an energetic breed or a very hyper playful puppy they will tolerate them only for a while. As an after thought I noticed that the turnover rate for the employees was through the roof. It's evident as they hang pictures of the current employees inside the facility, also when I used to check the cam it was rarely the same attendant watching the dogs. So maybe my dog sensed this. Again, the owners are nice yet should inform owners up front and immediately if there are problems, not as an afterthought or only when an owner asks.\r
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