I had my 2002 chevy silverado 2500hd 6.0l vortec in for some work. I had some codes that i couldnt fix. I took it in and found out an o2 sensor and the intake phlume gasket was bad. So i went ahead and had your service department fix the issues. Work was done picked up the truck that night drove it home about 3 miles parked it and it sat till wednesday the 19 when i drove it to work down to northgate area, about 35 miles. Ran good, got off work, started the truck to seethe check engine light come on as i start to drive. I got home (check engine light on the whole time) pulled the code and it was a p0332 knock sensor low input. I searched the problem to find out it is a very commom well known problem to both gm and owners. I called yesterday and asked the service writter if the knock sensors going out were a known common problem he told me it was very common so when i asked him why it wasnt brought up to me that it was common and they should be replaced when they had everything tore apart he said ""well when we suggest for people to fix other things they get mad. Well thats a great answer and in fact made me more upset. He said for them to fix it would be about $300-$350. I asked if he had the parts in stock. He checked and called me back and let me know his estimate was off a little bit barts alone were almost $350 plus an additional 3 hrs. Labor. I asked if there was anything they could do to help me out considering it was a known problem and they didnt address it, he said he would talk to his manager and call me back. I asked if just the manager would call me back. About 15 minutes later the manager calls me back. I tell him the issue and he states its not a known problem and if it were gm would put out a bulletin and they dont have one out, well turns out i checked when i got home and they do in fact have a bullitin out for this exact issue. He tells me there is nothing they will do to help me out cause they fixed everything i asked them too. I wrote a note and asked for ALL service bullitins to be checked and fixed well aparently they didnt do this either. So more or less the service manager Todd told me tough cookies if you want it fixed pay up and he also lied to be about the service bullitins. If you bring up my receipt it is also recomended to do about another $600-$800 in additional service tk the truck, and i also have an 06 tahoe that needs about $1500-$1800 worth of a 100k mile tune up and fluid flush, or possiably a trade on a new suburban. So over $300 labor costs you can thank todd for another $2000-$70,000 loss. I will never do another bit of service or spend a dime at your business again.n
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