We had the multistep system installed. The salesman told us they would fix all our clogged underground downspouts and I asked if they paint basements and he said they would if I wanted them too (which I told him I wanted them to do). When the crew arrived we were informed that they don't paint and would not be doing so. We were also informed that 2 of the downspouts were not there responsibility since they don't affect the basement ( they are off the garage and porch ) - they did end up fixing these. They cut both of our Internet and cable wires outside and we had the hassle of no tv or Internet for a few days. They did try to keep the mess down but it's a dusty job. The crew was polite and answered all our questions. My husband did the painting and now we noticed water leaking from a crack in the wall. Same area we had water before and is the reason that we called them. They are to come out this week to assess. If they fix this we will be happier :-) DK & TK Pickerington, OH
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