The person we talked to was nice enough. No real problem with her. We had a concern about a pronounced transmission lag in this vehicle that was not present in other vehicles of the same model that we test drove. We were pretty much blown off by the tech (who we didn't get to talk to), who said this sort of problem is just how vw vehicles operate. Having owned two vw's in the past, we know this to be untrue. Not a great start to our relationship with Auburn VW service. NOTE The car in question is a 2014 Tiguan.
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