I called Carroll's Florist in Beverly, MA to put in a sympathy bouquet order for a co-worker and I was appalled at how rude the person I spoke with was. At first she told me to hold on because she was driving and seemed annoyed that I called her at an inconvenient time (9:45AM on a Monday). Then when I told her I needed a sympathy bouquet within a certain price range she repeatedly told me how low the price-range (around $40) was and that I was going to be getting an extremely small bouquet. I understood this, yet she continued to stress how small the bouquet would be and made me feel as though I was being cheap. Then she rudely asked what I wanted the card to say, and I told her ""Our deepest sympathy for your loss"" and she very rudely said ""HOLD ON! I HAVE TO WRITE THIS DOWN YOU KNOW"" at this point I was so shocked that I was speaking to someone in the service business and who would treat her customers this way, I interrupted and said that I did not want to continue with the order and I no longer needed her TERRIBLE services. She laughed and hung the phone up. -- Little does she know that my request was coming from a large and well known business on the north shore and we would have continued to use her services had it been a good experience. I wonder if she would laugh about that.... \r
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I called Gordon Florist in Ipswich, MA and dealt with a very pleasant person who took my order with ease and assured me that it was all taken care of. Piece of cake!
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