While a Carrier Infinity "Hybrid" System looks great on paper, BC does not have technicians that are properly trained on how to setup and service this "State of the Art system".
Since having paid a lot of money last year, BC has had to perform the following:
1: BC tech's have been back at least six times to work on a faulty thermostat which continues to overshoot the set point by four to six degrees. Instead of replacing this controller, the tech simply adjusts an "offset" in n attempt to regain control. Within hours of this adjustment, the same problem returns. Since it has been a very cold January combined with the loss of control of the T-Stat, my fuel bill is insanely high. In addition, the instantaneous HW boiler is short cycling constantly.
2: BC installed and than disconnected an OA temp sensor for the boiler which was designed to "reset" the HW supply temperature based on OA temp and HW supply temp. Unfortunately the BC techs did not have enough experience to make the controls work correctly. So instead of researching the problem, they simply disconnected the control and said, "We told you this OA reset never works"!
But they did not hesitate to sell me the control package?
2: BC has had to replace the duct system twice (because the 1st time the duct system was installed by BC it was done very poorly and did not circulate the air correctly.
3: Part of the installation included the removal of the old oil fired boiler and the partial removal of the old flue pipe. Within weeks of the demo work, we had a strong wind storm which deposited large amounts of creosote in my garage because BC plugged the bottom of the flue but never sealed the plug. In fairness, BC came back, again, and removed additional sections of the flue. This time they plugged and sealed the bottom again. When I asked the tech why he doesn't simply install a cap on the top of the flue (which will prevent water infiltration), he reply was that it was unnecessary. Well guess whats leaking, again!
4: Carrier Corporation needs to do a better job at screening contractors if they expect people like me to recommend their products!
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