I called ahead to see if I needed to make an appointment. The person who answered was not helpful and told me that an appt was not necessary. However, when I showed up, unannounced, I was told that an appointment is usually needed. Once with a service associate my experience was very good. He was helpful, down to earth, had a teachers approach to helping me. I greatly appreciated the time he took with me. I will go back but I will make an appointment next time.
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