My Focus ST came with Summer Only tires, which is fine if I want to race around and skid all over the place. They're not so fine for our rainy climate. I did my research, and found the tires I wanted at another retailer. When I asked the tech at Harris Ford about matching their price, not only did the tech validate my tire choice, but was happy to match the other retailer's price.
When I got there for the tire replacement, they were very friendly and courteous. The whole process (tire replacement and alignment), took about 3 hours, but free Wifi and a comfortable waiting room helped me pass the time.
When I got my car back, another tech asked me what I thought of my ST with its new tires, and actually listened to my thoughts on the subject. Never once did I feel like I was being talked down to, or patronized. Being female at a car dealership, this means quite a lot to me.
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