I was struck by the friendliness of everyone. Now, I know you're in the business of selling cars and unless you're somewhat pleasant you're going to fail in that operation. However, I felt you were sincere. And it didn't hurt that you had already kept my daughter from losing it the day she had car trouble. So, for your unsolicited help in a desperate situation, we were already inclined in your favor. In addition, you were efficient and you helped us make the car affordable.
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