NEVER AGAIN!!! After getting a 1 yr old rescue, we needed a kennel. We toured 5. We were appalled at what this ""resort"" showed us! A 1950's style bathroom stall was better! Subway tile giving a tiny area which lead to a chain link fenced run, also cement. I didn't see blankets, beds, mats... just concrete. We chose another kennel in Richboro. \r
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So, now grooming. Didn't think they could screw that up. It took TWO WEEKS to actually talk to someone to make an appt. Took our cocker spaniel in, explained how short I wanted it. It was Oct and I wanted it to be thick for JAN/FEB and ready to be cut again by mid March. When I picked him up, the cut was so long, He needed another 3/4"" off his boots/legs AT LEAST! I guess they think I was coming back every month. (NOT for $65!) And, an extra charge they we weren't told about. (Another reviewer was appalled at this, too!) So, it's now Feb, dog is matted, he would have to be shaved to get them out- and it is way too cold to be shaved! So we cut them out by hand. (His hair is funky and doesn't comb/brush well when it is this long) Can't wait til it warms up, he'll be shaved down.. but NOT at HH!!!\r
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THANKS FOR NOTHING HH! Maybe teach your staff about customer service and LISTENING TO CLIENTS and NO SURPRISE CHARGES! All in all, the energy of the place is very cold, like the concrete they want our dogs to stay on 24/7! (exception is the guy who runs the day care- briefly met him while taking a ""tour""- very nice!)
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