This is an updated review for Exterior Building Solutions. I made an appointment for a Roof Inspection on 12/10. Unfortunately there was bad weather and I contacted them to see if they wanted to reschedule. The person who was to perform the inspection agreed and we made another appointment for 12/13. Again, we faced bad weather on 12/13. I did not call to reschedule the appointment and was waiting at my home for the person to arrive. When the person did not call or arrive at my home, I called and left a message. He immediately called me back and said that he would not be able to make it. I was not happy with this communication initiated by me (again) after the scheduled appointment and I left a very harsh review here on Angie's List. Over the weekend I pondered this review and had decided that it was overly harsh and that I was going to submit some changes. After all - the weather was terrible. My complaint was not that he couldn't perform the inspection; it was that he did not show up or initiate any contact. In any case, the job was not going to get done that day whether he called or not. For this reason, I felt that I left an unfair review. Before I could come to Angie's List and submit these changes, I received a call from Exterior Building Solutions with a sincere apology for the situation. That means a lot to me and I absolutely appreciate the gesture. While I have contacted a building inspector to perform the inspection on the roof, I will definitely consider Exterior Building Solutions to perform any recommended work.
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