Based on my experience over the last couple of days with Weissman Automotive I feel compelled to share what happened. I'm not one to write reviews on companies, but in this instance I feel I need to.\r
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The long and short of the story is never, never, ever take your vehicle to Weissman Automotive.\r
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Their motto is ""Service, Quality, Satisfaction!!"" and they claim all repairs carry our 100% satisfaction guarantee. If nothing else I contend that those claims on their website are false advertising...\r
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So, last Friday I took my car to have some service work done by them. The local Ford dealership told me that I needed several things done to my Explorer. I wanted a second opinion so I went to Weissman Automotive. The experience on Friday was great. I got excellent service and they fixed the issues I was having (ignition coils and spark plugs). While doing the repair they caused or at the very least accelerated another issue with my truck (a hose assembly/heater tube).\r
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On Tuesday evening when I was driving home my Explorer stopped working on the highway, I had to have my car towed. Since I just had service work done had it towed to Weissman Automotive. When I spoke to Jim about the Explorer on Wednesday after he had a chance to look at it he explained that his technician might have caused the problem but it wasn't their fault. The analogies that he used was ""if a plumber comes to your house to fix the toilet and the light in the bathroom burns out while he is in their it is not the plumber's fault. I'm not sure I see the connection, but anyway... Not really having a choice I asked him to complete the repair. He let me know the cost and I asked if he could do anything about the price given the situation. Jim let me know I was already getting a good deal.\r
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On Thursday when I went to pick up the Explorer I explained to Jim that I wasn't satisfied and I felt that they should take some responsibility. After arguing with him for about 5 minutes in which he repeatedly admitted that his technician likely cause the problem he refused to take any responsibility. He further shared an analogy that made it clear that he doesn't believe in good customer service. Jim said, ""If I was driving your car to see what the issues were and I ran over a screw it wouldn't be my fault and Weismann Automotive wouldn't pay to fix the tire."" I then let him know that he not only lost a customer but I would be sure to share with anyone that would listen the terrible service of Weissman Automotive. He got rather irate with me - to the point of swearing at me and his associate having to repeatedly ask him to calm down.\r
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The moral of this story - NEVER go to Weissman Automotive in Germantown, WI - EVER
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