Worst customer service ever. My daughter and my husband took her car in to get an estimate for service after she got into an accident. They received a quote and my husband and I told our daughter she had to save her money if she wanted to get her car fixed since the accident was her fault. Over the last year and a half my daughter worked to save up the money needed for the estimate. In November 2014 she had finally saved up enough and went back to the body shop to schedule her repairs. The original quote was old (March 2013) but she gave it to the body shop representative and was told it was still good. She scheduled her repairs and when she took her car in she was told by someone named Kevin that the estimate was no good and that someone had signed his name on the estimate in March 2013 because he would never sign off on an estimate that quoted the repairs at such a low cost. He then said the repairs would cost three times what the estimate was for. Kevin was same person that my daughter and husband spoke to back in March 2013 but today he claimed his signature was forged and they would not honor the estimate. Unfortunately my husband passed away in April 2014 so he's not able to work this out with the shop himself. I completely understand that the repairs might cost more than what was quoted but to claim ignorance and deny the estimate that the body shop provided is absolutely crazy. If you made the mistake, then you should eat that extra cost yourself. Instead they turned away what could have been loyal customers and a positive review because Kevin has a bad memory and made an mistake. It appears that this is not the only one star review for The Valencia Body Shop so they should be focusing more on customer service and honoring their word then turning away business because of their own mistake.
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