My husband and I recently went to the Gem Lab on a recommendation from my brother in law and sister whom have been going to see Paul over several years. They suggested we meet with Paul and tell him what we were looking for and our price range. We made an appointment with Paul and told him we just celebrated our 25th wedding anniversary and wanted a ring that was unique to us,something that I can't go to the mall and see there. After an hour and half speaking with Paul and listening to him explain every aspect and fine detail about not only the ring we both had chosen, but how they stand behind their jewelry , if your not happy, they will do everything to make you happy. They are a family business and Paul explained they do not work on commission , I liked that. We felt no pressure what so ever to purchase this ring. Paul consistently sent me information through email, including photos of different diamonds,when we were at that point to choose the stone. How many times have you experienced that with mall Jewelers? When we went to actually look at the diamonds we had selected we had an appointment with Paul again. It was three weeks before Christmas, the store was very busy and Paul was with an earlier appointment, he asked Kate if she could assist us and we were thrilled with her also. Actually I liked having both of their views and opinions coming from a man, and a woman, sometimes gives a much bigger picture, or diamond! They both are extremely knowledgable and helped immensely !! They called and sent an email saying our ring was ready. I was thrilled to see how excited Paul was over how beautiful the ring turned out!! We were equally thrilled, it is gorgeous ring, unique to us,and I won't find it in the next jewelery store window. I honestly said this to my husband when we left the first time meeting with Paul, ""how nice that was to be sat down ,talked to like a friend, and not someone who just needed to make the sale. He even asked about how we met..."" The other jewelery stores We had gone into didn't care how we met,or that it was our 25th wedding anniversary ,or that we would like to just look at the rings without being hounded. This truly was the best jewelry store I have been to. Every time we went in during the process of choosing the ring, the staff were all very friendly, accommodating , and most importantly polite....with smiles on their faces. We were never pressured into going over our budget or treated any different than someone who would spend 20,000 dollars or 2,000.00. That was nice..... Paul,my sister,and brother in law, all said the same thing....they have rings for everyone's budget. They were right and we walked away with a beautiful diamond, unique to us, that will hold the value of.... priceless to us. I would recommend going to the Gem Lab for your next jewelry purchase, I had to drive an hour and a half to get there but it was very much worth it. I will go back for years to come! Thank you Paul for helping us add some beautiful bling to our unique story!! You and your staff are the best!!\r
Sincerely,\r
Vicki M\r
12/27/2014
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