Appointment set for 2-4pm on 5 Dec 14, had to call at 4:10pm to see if they were coming. Was told next up on list, service person was delayed on prior job. At approximately 4:30 received call from company it would be 1 to 1.5 hrs before service man would arrive. Service man arrived at 5:30pm. I know things happen that can not be prevented but a courteous call prior to appt time would have been nice to let me know there would be a delay in arrival.
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