The initial person I spoke to handled my upgrade and discount that I had been promised from a previous rental expeditiously. It was cold when I arrived so I didn't get all the instructions I really needed on how to operate the Chrysler 200, so I had to figure out a lot of the bells and whistles myself. Small inconvenience. I lost one gold earring and was in a hurry when I dropped the car off. I am hopeful it was lost in the car. If found please notify me . I would be most grateful!! Tonya
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