WORST customer service EVER! Filed a claim on the 5 year warranty we bought when we bought our furniture in 2011. August 4, 2014, we filed a claim. It is 10/18/14 and it's still not fixed. Our mechanism broke on our recliner. Have made several calls to Freed's to get the same story "" Sorry, the ship hasn't sailed from China, and won't until they have a full container"". We are told EVERYTIME we call it will be another 4 to 6 weeks. Hopefully it will be fixed before the 5 year warranty runs out. \r
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BEWARE- if you buy from Freed's, they DO NOT care what happens to your furniture after it is delivered. It WILL take forever for your furniture to get fixed. Oh, make sure you ask to read what the warranty covers BEFORE you purchase it because we were lied to. The sales person told us the warranty will cover everything, even if you have a pet that scratches your leather, they will replace it.
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