I have my dog on the Banfield Health insurance plan. I took my dog in for a routine yearly check-up and shots. She was in great health and they called me to pick her up. I was sick and had my husband go get her. She was brought out from the back in the nurses arms. She handed her to my husband and said she was a little sore from the shots and to carry her. I myself would have not left the store since she HAS NEVER been sore from shots and has had these same ones for many years. When they get home and he puts her on the floor I discover she is not able to walk at all. Her back legs are wobbly and she is not even able to stand. I call Banfield and they are closed. I took her first thing the next morning and was furious. My dog went into the office fine and came out and could not walk. The doctor listened to me went in the back and ""had a talk with his team"" and came out and told me she may have slipped on the exam table and put her back out of place. He told me she may need surgery that was upwards of 2500.00. He put her on medication to help her gain her balance and promptly got us out of the office. We came back the next day as she was not doing much better and he said to come back in a week. We went back and my dog was getting slightly better but not herself. The owner and original doctor was on vacation and the other doctor that saw her again said she had slipped on the table but did not need surgery and charged us and put her on more medication. He said to call corporate as he was not the owner and was not willing to listen to our story. We did call Banfield Corporate and they said this Banfield was a franchise and they were not able to help. The fact is they hurt my dog and could have killed her and they are not willing to do anything but lie about what happened. The customer service there is terrible.
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