Comfort Experts Dallas and Fort Worth is the worst company I've ever dealt with. Robert the installer was nice, but unfortunately he pulled a wrong breaker when installing equipment. I work from home and this caused internet to be out from Thursday at 4pm through Saturday at 11am. I am commission based using the internet. I received no call from the manager as I was told would happen. I made a call myself this week and was offered an additional year free which I wasn't prepared to sign anything and Ralph told me to call back when I had an idea of what I wanted to do. Spoke with Ralph today the owner/manager and he is the absolute rudest most disrespectful person ever. Speaking to him on the phone he wants me to sign a form for an additional year membership and that isn't what I want. I want a credit back for the platinum membership or something since none of that service has been performed and I had a loss of work time and commission from the internet being out. Mind you I was just speaking to him in a normal tone. He said I can't believe you just said that to me. I will call you back within 24 hours when cooler heads prevail. I was perfectly calm and have no idea with the exception of his yelling was the only one who obviously couldn't manage to stay calm and he hung up the phone. What kind of company does that? Horrible customer service and attitude for Ralph and the company in general has a very bad taste in my mouth.
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