I would like to provide you with feedback of the exemplary customer service my wife & I received today from your optician, Andrew at the Harvard Sq office.\r
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We have been loyal customers for many years, starting out at the Porter Sq location and most recently the Harvard Sq office - initially driven by the wonderful care provided by Walter (former optician) whom we were sad to hear recently departed from HSEC.\r
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Andrew, however, strongly convinced us today that we should remain loyal and committed to HSEC as his knowledge of the frames, lenses, insurance options, and the overall ordering process coupled with his kind, compassionate and customer centric demeanor won us over and we are here to stay!\r
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Andrew treated us as if we were ""family"" offering wonderful suggestions for frame style and fit as well as consumer best value. During our time, he even stepped up to make a number of calls to the insurance company and my optometrist to insure we received the true facts real time - this was impressive to say the least.\r
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Andrew's service today was amazing! He made the entire customer experience fun and enjoyable, and knowing that we got excellent value for a high quality product.\r
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