The sales part of my experience with Homefix Corporation was a little underhanded. They gave us an offer, then gave us 20 minutes to accept or decline. That's kind of a shady sales technique. They installed windows, and when we outlined the options with the sales side, they did not cover screen options with us. Well, they only gave us half-screens.
My neighbor asked if I like the windows. Yes, I like the windows a lot. The installers did a great job. It's just that they destroyed the old stuff and showed up at a quarter to 7:00 in the morning. I would love for them to come out and replace the screens with full ones.
RESPONSE FROM Homefix Corporation:
Dear Chris,
We are glad that you are satisfied with the windows, and I have referred your question about the screens to our senior managers for response.
We are sorry to hear that the sales process made you uncomfortable. To remedy this, we are tracking the performance of our sales people with regard to complete customer satisfaction (which includes the sales process) to see if we can improve. Customer service throughout the sales/service/follow up process is our number one priority.
Thank you for bringing this to our attention.
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