Rented the space awhile back. After a year, they increased the rate by approximately 10%. No advanced notice, no reasons for increase, just got a bill for the higher amount. Obviously, inflation and the cost of living hasn’t increased anywhere that much. I attempted to speak with somebody about that. Getting a hold of a human is extremely difficult at Public Storage. It became apparent in trying to go through their phone system that they don’t really care to speak with you. Then, when I did, they just said the rate I’m paying is under the market, which is completely untrue. I have other comparable storage spaces elsewhere where I’m paying less. I asked to speak to a manager and they just transferred me to a receptionist at the corporate headquarters. When I explained and asked to speak to somebody, they transferred me to a person’s voice mail. I never received a returned phone call. Finally tried again and they put me in touch with customer relations. This person called back was very cold and wouldn’t do anything. She explained that they increase every year! My other place hasn’t had an increase in over 3 years. It’s obvious that Public Storage is a giant company that is out of touch with the fact that their customers are the people that support them. I will be moving out as soon as it’s convenient and never coming back. I would not recommend them to anybody!
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