Not just a repair shop. They treat you well from the time you walked in. They listen to you, offer the best advice, doesn't rip you off and they do the right thing always. From the small friendly gestures such as coffee and donuts to the nice finishing touches of washing your car (sometimes you didn't even ask for it) are all signs of people who care about how their customer feel. Selling the car is only step one of a long relationship with your customer. It is like a wedding; just being good during the honeymoon ain't going to cut it in the long run. It is the attention that you extend long after the honey moon is over what counts.
more