I’ve had so many issues with Image Optical that I thought writing a review would be an extreme task however it is seemingly easy considering every other review I’ve read has taking the words out of my mouth. My only regret now is not reading the reviews BEFORE mistakenly going to Image Optical…I guess the only person I can blame is myself. I went to Image Optical after moving, and I was in desperate need to find a new optometrist. The only positive thing about this establishment is Dr. Todd’s personality although he is lacking in office management. Both of the receptionists I’ve talked to have been so rude, not to mention clueless. They are very unprofessional and fail to answer the phone, or return any phone calls. The Short North office currently is dirty, disorganized, using boxes as tables, and the frame choices have diminished. Most recently when I went to Image Optical (3 weeks and 4 unreturned calls after I was promised new glasses), my daughter and I entered the establishment to be unacknowledged for 15 minutes while the woman talked on the phone. She eventually asked, “Did you have an appointment or something?” After finally receiving my new glasses, (from an envelope with someone else’s name on it), she was completely incompetent in the check-out process and ended up having Dr. Todd ring us out. I highly discourage anyone from using Image Optical at this time. There are some serious problems occurring within this establishment, and I am very disappointed in having to discourage anyone from supporting a small business.
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