I was very pleased to get my data back! They kept in touch during the entire process. My only complaint was that the web site says $499 maximum, and they asked for another $150 after i had paid the $499. It turns out that the $499 only recovers the data for THEM but if you want them to send it to you, you pay $150 for a 1TB external hard drive (when you can buy one for $80 elsewhere). The price should include returning the data to you. I would use them again but will send my own external drive when they get my data.
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