DO NOT USE THIS COMPANY. I cannot stress it enough. They are ""F"" rated on BBB. They will not give an estimate over the phone, and then when they try to price gouge with a ridiculously overpriced amount, you are stuck paying $78 for the diagnostic fee. On top of that, they will show you what you think is a written estimate (calling it a ""work order""), and try to get you to sign. When you do, and you try to cancel, they will want 10% cancellation fee!!! Look at ripoffreport.com and complaintsboard.com. The locals here (we are new) all have told us what scammers they are. It is so true. I just wish I had known sooner. Here's the kicker: When I called the State Board of Commerce about them, they laughed and said they are FLOODED with complaints about this company!\r
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CONTACT THE STATE BOARD OF COMMERCE if you have a problem with a contract. The STATE BOARD OF COMMERCE is a government entity which grants the license and enforces actions against the business if their practices are questionable. This could mean fines to revocation of their license to practice business. Better Business Bureau is a non-profit organization with no ties to the US Government and therefore is limited in ability to enforce good business practices.\r
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STATE BOARD OF COMMERCE FOR VIRGINIA - 804-367-8511 OR www.dtor.virginia.gov\r
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