Dear Mr Kaplan\r
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I wanted to be sure you were aware of the outstanding customer service that I received from Mr. John Clark, Service Manager, on August 28, 2013. Mr. Clark not only quickly diagnosed my laptop problem but resolved it in a matter of a few minutes.\r
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I thought you would find it interesting to know that I did have other technicians outside of Kaplan unsuccessfully diagnose the problem.\r
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I hope that you have a recognition program that will reward Mr. Clark for his outstanding customer facing skills which are very rare to find these days but certainly a quality that will foster customer loyalty and repeat business.\r
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Cynthia from Tolland
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