Myself and my fiance went to the store above (dine in), ordered 2 subs (1 Italian B.M.T. and 1 Cold Cut Trio), 1 Regular drink, 1 large drink, and 12 cookies. The total order came to $19.70. At the time, the lady that was ringing up our order (forget her name) was having trouble running my debit card (after swiping my debit card at least 4-5 times). Come to find out, the Credit Card machine was not functioning. She told us that it was ok, and she would ring up the order once the machine was back up and running. After we ate, I went up to the counter as there was no line and asked if she wanted to try to swipe my card again...which she did, and the order went through. We took our receipt and left. Now today, 9/11/2013, my fiance and I were reviewing our bank statement and found that there were two charges from Subway on our statement instead of the one. My fiance attempted to contact the store (at exactly 8:00 PM) to see if a manager was available; which he was promptly told there was not available and she was not a manager then hung up the phone on him. At this point we expect a refund one of the charges (if not more) as 1) there should not have been two charges in the first place and 2)for the rudeness of the individual who hung up the phone 3)if the clerk knew that the credit card machine was not working correctly, she should not have swiped my debit card multiple times. I tried to call myself several times after my fiance had attempted to resolve the issue, but the phone kept going to what sounded like a fax. So at this point, we are more than frustrated and will be going contacting Subway Customer service in CT tomorrow, 9/12/2013. We will be submitting proof of the charges to customer service on tomorrow, if requested. \r
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***UPDATED*** My fiance contacted Subway HQ customer service on 9-12-13 and explained the whole problem. They said they updated our complaint in the system and send to the owner of this store and should expect to hear from the owner within a day or 2, but heard nothing from the owner. Took a picture and post on here as proof of our bank statement.
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