I called describing our problem at 8:30 a.m. and by 12:15 p.m. the technician arrived at our front door. He quickly saw the source of the problem went to his truck and brought back a part to replace the rusted one. The new part, he pointed out, was made from rust-proof material, an advancement the manufacturer implemented only after other owners of the same refrigerator reported the same problem. The price certainly was not cheap, but I was told the cost upfront, and the work was efficient and competently performed. I figured you get what you pay for. Jim also told me the coupon would apply before I asked about it. Other service providers I have used with coupon offers did not mention the coupon until I did, hoping I would forget it.
more