I heard good things about this place so I kept my dog here in April. Once again i just left my dog here over the weekend. My dog is a ""runner"" she will run away whenever she possibly gets the chance and has done so multiple times to me and was known to jump fences to get away when she was with her previous owner. She can never be let off the leash for a second outside. This was well explained to the Trifecta staff and they had it in Bold in their notes. I even left my runner cable with them to attach her too like I do everyday at home. The first two days we saw pictures on their facebook of her outside on a leash/runner cable. The last day we noticed she was not on a leash in the pictures!! We called and spoke to one of the staff members and was advised that the Owner of Trifecta had told her to take the leash off for the picture and that it is written in bold in her notes that my dog should NEVER be off her leash. When we got there we told the staff member that we feel like we shouldn't have pay for today as she wasn't properly taken care of. We were very calm the whole time as we know it was not the staff members fault whatsoever she was just following what her boss told her. Then the Owner Lisa came in and immediately started yelling at us saying that she is annoyed and never wants our business again and to never come back. She went on to argue that it was for my dogs ""safety"" which makes no sense considering every single day I see facebook pictures of dogs on leashes there. I had mentioned how I heard that a dog had already escaped from there and she goes on to say that not one but Four dogs had escaped there. I said exactly so my dog could have easily escaped as well and could have been hit by a car. But she says No thats not the point because they were all recovered, which is an argument a 12 year old would make. She threateningly ordered the staff member to keep our dog caged up until we paid the full amount so I paid the amount and will never be back. This was the most disturbing experience I've ever had at any place of business and cannot believe someone would dare attack a customer who has yet to even say a thing or raise their voice even the slightest bit. She could have easily calmly explained that we could have a refund for today and she will never do it again or just explain that she paid her employees to take care of my dog for the day so she doesn't see it fit for a refund and I would have been just fine with that. Instead she immediately attacks us and belittles us. This was extremely disgusting and disturbing and I hope nobody ever takes there dog to this distraught woman's place of business ever again.
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