I absolutely 100% echo Amanda's opinion and other negative feedbacks here regarding Pappy's RV Rentals as we have experienced same crappy customer service from Bruce and Misty:\r
\r
1) Calls to Bruce during our trip were never returned despite leaving voicemails.\r
2) Generator was not functioning during the last 1 1/2 days of our trip, we were told that a button or switch on the generator itself fell off. The generator was behind a couple of panels on the side. We had no idea where it was or attempted to fix it ourselves. However, Misty was accusing us of tempering with it. She questioned us on how the button or switch fell off or has gone missing. I don't think popping loose by itself is a possibility in Misty's mind.\r
3) Despite our best effort to clean the RV before we returned back to them, we were charged extra $75 for the cleaning fee on top of the $125 we've already paid and charged. When questioning about the extra $75, we were told that the RV was returned in an extra filthy condition, ""the worst condition I have ever seen!"" in Misty's word. However, during my conversation with Bruce, he only told me that the carpet in the living area was in pristine condition and that it was dirty when we returned it. Luckily, we took pictures of the RV and one of them was actually on the carpet. We sent the picture in via email to dispute the charges and we did not hear back from anyone. I've placed a call and talked to Misty about the extra cleaning charges and she was just horrible.\r
\r
We will not ever rent another RV from this place again. Absolutely NOT, not even it's free.\r
\r
I have uploaded the picture to showcase the carpet in its ""pristine"" condition. Judge for yourselves.
more