I recently called Strands to see about getting a boot fitting performed on a pair of boots I bought up at Stowe Mountain over the summer. Stowe was unable to perform the fitting since the main shop was closed for the summer but they highly recommended Strands.\r
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After explaining my situation the boot fitter he was extremely rude to me to the point of dropping an F-bomb on the phone as he informed me that he wouldn't consider performing a boot fitting because the boots were purchased someplace else. His exact terms were that someone else got all of the ""money"" since I purchased my boots someplace else and all he would get out of the deal was ""crumbs"". I even tried to point out to the individual that their website states ""If you currently have a ski boot that is giving you problems, bring it in and we will analyze your foot and the boot and give you an estimate on what we can do to make the boot fit you better or work on getting you into a new boot that fits your foot. Custom ski boot fitting takes time, so plan on spending some time so that our boot fitting specialists can make sure that you leave feeling like you can ski all day and not worry about quitting part of the way through a day of skiing because your foot is in pain."" Still he would not even budge on his refusal to consider the job and frankly I wouldn't want to give someone like that any of my or my family's business. Their loss.
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