TERRIBLE TREATMENT! My family had been using Kwik Kar for I think about 15 years for inspections on our vehicles. I took my 2013 Buick Verano to the Kwik Kar car wash across the street on 1825 on 9-6-2013 and they ruined the rim on my front left side. They drive the car up on to some kind of machine. One of the employees said it probably happended when they drove it up on to the machine that washes the car. \r
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I asked Warren (the manager) who was behind the counter how much it woud cost to shampoo the trunk and he said $15, then when I went to pay for the care wash and shampoo for the trunk he said, how much did I say for the trunk, $25.? I said, no. you said $15. \r
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I had paid for them to shampoo the trunk and Warren said it would take about 25 to 35 minutes, so I told him I would walk over to McDonald's and get something to drink and come back. When I came back about 45 minutes later, the trunk had not been cleaned and I asked Warren about it. He said one person thought the other had done it, so they were doing it now.\r
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When they finally drove the car around, I came out and after looking at the trunk, saw the rim and was shocked. That is when the employee told me it probably happened when they drove it up on to the metal rail type of washer. He called Warren over and Warren gave me the run around and said someone must have gotten to close to a curb when they were driving it. He brushed me off. I told him I wanted the corporat phone # and he said there wasn't one. I told him I wanted to speak to someone above him and he wrote his own name on paper with manager next to it.\r
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I called the main number where they do the inspections across the street and asked for the owner. His name is Terry Meyer. I left several messages and went up there a few times. Everyone gave me the run around.\r
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I called on 9-7-13 and spoke with Lewis. He said Terry Meyer (the owner) was very busy and probably wouldn""t call me back anyway. He said he would give the message to the District manager, Kevin.\r
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Today on 9-10-13, I went back over there and a man with the name tag of Troy came out, gave me the run around, said he would relay the message. I encouraged them to do the right thing and told him I didn't want to have to file a complaint or go to the media, but if they didn't do what is right, I would. He told me to go right ahead and walked away.\r
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A couple of years ago my mom took her car over there and they broke the antenna. I had to keep after them, but they finally replaced her antenna. I posted this info on their Facebook page and they took it down and won't allow me to post on their site anymore. PEASE be careful if you take your vehicle over there. They will not take responibility for their actions. I understand not wanting to have to pay for mistakes your company makes, but it is the right thing to do. Don't go thru what I am going thru. ENTER AT YOUR OWN RISK!!! Sadly, I would give ""0"" stars if I could.
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