We dropped off two rugs for cleaning. One was a small one used at the front door, the other was a runner used in the hall.
Over a period of years, we had a few pet mistakes occur when the animals were ill. Plus both had accumulated a fair share of walking dirt, etc. Marcia Browning and Ben (don't know last name) both indicated that Carr's would try and address the stains, but were upfront about the possibilities that they might not be able to be removed. We were in contact three times. Ms. Browning was especially helpful and Ben kept working on the rugs for a good result, despite the dire warnings.
They turned out marvelously, due to Ben's concentrated efforts and Ms. Browning's gracious admonitions of patience.
Outstanding team work and results for the rugs involved.
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