I went to Wisconsin Vision for my first pair of glasses, a very weak prescription that would assist in the once-in-a-while occasion of nighttime driving. Their expensive prices gave me the impression that I could get a high-quality pair of glasses, something that would last me a very long time, given how rarely I use them. That couldn’t be more wrong.\r
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After the initial hassle of getting the right prescription in the glasses (it took them a week because they scratched the lens that had the correct prescription during the replacement process), they lasted barely a year before the lens coating cracked. It looked very much like a large fingerprint and it had the effect of amplifying the glare from headlights and streetlights, making driving more dangerous with them on than with them off. I brought them in for repair and they repaired them for free, but they told me to be more careful when I cleaned them (which I rarely had to do because they were used so little) thinking that was the cause. It wasn’t long after that that they cracked a second time, both lenses. I brought them in for repair again, and they had no idea as to what would cause the cracking given that I had followed every precaution in care and maintenance after the first repair. So they repaired them again. The third time one of the lenses cracked almost instantly. That time around they blamed me for keeping the glasses, a pair of driving glasses, in my car. It was the heat that was causing it, they said. Even when I explained that my car is kept in a cold garage underneath my house in a hard case in my center console, they maintained that my car was the reason the lenses were cracking. Never mind that only one lens cracked, and both lenses, of course, were stored under the exact same conditions. They blamed the issues with the defective lenses on me, yet they continuously repaired them for free. Why would they do that unless they knew they kept giving me defective lenses?\r
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The final straw came during the third repair. They made two gouges in the frames and failed to properly attach one of the lenses. Every time I had to have the glasses repaired, it was a 40 mile round-trip drive to and from the establishment. I had to wait several days for the repair and then I had another 40 mile round-trip drive to pick them up. For all the time the glasses spent being repaired, I would have really been out of luck had I actually needed glasses for my daily routine. I was done, so I returned the glasses, making it clear that I required a refund. It took them a week to tell me that they didn’t want to give me a refund. Instead I could get 50% off a new pair. I can’t emphasize this enough: after giving me defective lens after defective lens over the course of a year and blaming me for their problems, they ruined my $238 pair of lightly-used glasses and they want me to pay for a new pair. Their excuse for denying me a refund is that I had the glasses for two years (of course they don’t consider how rarely the glasses were used and they choose to count the year I spent constantly bringing them in for repairs, foolishly trusting that they would eventually fix the problem). But I fail to see how the product’s time in my possession has anything to do with the fact that in the end they are entirely responsible for ruining my glasses during their final, botched repair job. \r
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To add to the ludicrousness of this situation, we didn’t just talk to the branch manager about this, we didn’t just talk to her supervisor at the corporate office, we ended up talking to the CEO of Wisconsin Vision who personally feels that 50% off a new pair of glasses is somehow a generous offer that I should be thankful for. It’s clear that poor business practices and poor customer service permeate from the highest levels of this company, a company I can say, with certainty, has been the worst company I’ve ever had the displeasure of dealing with.
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